Quality

The Prosper Quality module

You’ve just received a complaint from a customer of lead in your paint. It is only a matter of time before the first reporter calls with questions. The appropriate people need to be notified immediately.

With Prosper, as soon as the quality incident is recorded all the appropriate management and public relations staff are notified and a plan can be formulated. Follow-ups can then be implemented to ensure a similar quality incident is avoided in future.

Establish, monitor, maintain.

Prosper allows you to establish quality targets, monitor if they are being achieved and then maintain these standards throughout your organisation.

Continuous improvement.

With Prosper you can immediately generate action requests when quality targets are not achieved. The system will then send e-mails and text messages to concerned parties to ensure remedial action is taken.

Process control.

Prosper allows you to develop personalised standard operating procedures suitable for a HACCP (Hazard Analysis & Critical Control Points) environment and monitor their implementation. Set critical control points for process monitoring and generate action requests when issues arise.

Customer and supplier management.

Monitor customer feedback and take action to remedy any issues. Select preferential suppliers and log supplier interactions. Prosper makes this information readily available to all purchasers in your organisation.

Staff development.

Record training activities completed and unit standards achieved by staff members. Identify areas where improvement or training is required. Prosper improves the quality of staff output.

Audit.

Defect rates? Customer complaints? Quality standards not being achieved? Prosper provides current and collated information drastically reducing audit time and cost.

Quality Benefits

  • Promote continuous improvement.
  • Set, monitor and achieve objectives.
  • Implement process controls.
  • Monitor staff training and development.
  • Achieve the requirements of ISO9001: 2008.
  • Facilitates HACCP requirements and procedures.

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